Clear rules for cancellations, refunds and billing. Last updated: October 16, 2026.
This policy explains how cancellations and refunds work for Ryason Tech engagements. It forms part of our Terms & Conditions. We aim for clarity: you should always know what is refundable, what is not, and how to make a request. If anything is unclear, email info@ryasontech.com before you pay.
You may cancel a project within 7 calendar days of payment and before kickoff or discovery work has begun, for a full refund of the implementation fee. Once kickoff or discovery work has started, amounts for work completed to date are retained and any unused remainder is refunded.
You may cancel a project at any time with written notice. Work completed up to the cancellation date is billed at the agreed milestone rates (or pro-rata for hourly work), and any advance payments beyond completed work are refunded within 10 business days of confirming final amounts.
Care Plans can be cancelled at any time with 30 days' written notice. Your plan stays active through the end of the notice period; no further charges are made afterward. Partial months are not pro-rated except where required by law. Cancelling a Care Plan does not cancel separate project work, and vice versa.
If a deliverable does not meet the acceptance criteria agreed in your SOW, notify us within the warranty window described in the Terms. We will fix the issue at no additional cost. If we cannot resolve the issue within a reasonable period, the affected milestone payment is refunded in full.
If you believe a charge is incorrect, contact us first - we will review your account in good faith and respond within 2 business days. Filing a chargeback without contacting us may pause active work while the dispute is reviewed. This policy does not limit any rights you have under applicable consumer protection laws.
Email info@ryasontech.com with your project or invoice reference and the reason for the request. Include any relevant context (dates, deliverables, communications). We confirm receipt within 2 business days and notify you of the outcome promptly. If approved, refunds are processed within 10 business days.
Approved refunds are returned to the original payment method. Bank and card issuers may take additional time (typically 5-10 business days) to post the credit after we process it. Processing fees charged by payment providers may not be recoverable.
Questions about this policy? Email info@ryasontech.com - we are happy to clarify before you engage.
Email us using the contact details in this policy with your project name and cancellation request. Cancellation is confirmed in writing, and we'll outline any work already completed.
Deposits are fully refundable if you cancel before work begins. After work starts, refunds cover undelivered milestones — completed and approved work is billed as described in this policy.
Approved refunds are issued to the original payment method, typically within 5–10 business days, though your bank or card issuer may add processing time.
Monthly plans can be cancelled with notice before the next billing cycle; the current month's service continues until the end of the paid period.
Use the contact details in this policy's Contact section — our team responds to billing questions within one business day.